Shipping Policy
At Stab Proof Vest, we aim to process and deliver all orders as quickly and securely as possible. Please review the information below for details about our shipping process.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
Estimated delivery times vary depending on your location.
United Kingdom
- Processing Time: 1–3 business days
- Shipping Time: 3–7 business days
Europe
- Processing Time: 1–3 business days
- Shipping Time: 5–10 business days
International Orders
- Processing Time: 1–3 business days
- Shipping Time: 7–15 business days
Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the selected shipping method.
From time to time, free shipping promotions may be available on selected orders.
Order Tracking
Once your order has been shipped, tracking details will be provided so you can monitor the delivery progress.
If you do not receive your tracking information within 5 business days, please contact our support team.
Incorrect Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is entered and the order has already been shipped, we may not be able to modify the delivery. Any additional shipping costs due to incorrect addresses may be the responsibility of the customer.
Lost or Delayed Packages
If your order is significantly delayed or appears lost during transit, please contact us. We will work with the shipping carrier to investigate and resolve the issue.
Return & Refund Policy
We want our customers to be satisfied with their purchase. If you are not completely satisfied, you may request a return under the conditions below.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and unworn
- Be in original condition
- Include original packaging
- Not show signs of damage or alteration
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used or worn
- Items that are damaged due to misuse
- Products returned without original packaging
Return Process
To start a return, please contact our customer support team with your order details.
After approval, you will receive instructions on how and where to send the return.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days and issued to the original payment method used during purchase.
Please note that it may take additional time for your bank or payment provider to process the refund.
Exchanges
If you received a defective or damaged product, please contact us within 7 days of delivery. We will arrange a replacement or refund depending on the situation.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check with your bank or payment provider first.
If the issue persists, contact our support team for assistance.
Contact Information
If you have questions regarding shipping, returns, or refunds, please contact us:
Stab Proof Vest
Street: 13 Seafield Place
City: Foston On The Wolds
Zip Code: YO25 5UN
United Kingdom